Ayfie is becoming the trusted AI platform for Norwegian municipalities
We’ve signed 15 new Norwegian municipalities in the last two months.
Norwegian municipalities are discovering how artificial intelligence can change the way public services are delivered. With its AI platform, Ayfie is helping municipalities move beyond simple chatbots towards technology that can connect information, simplify everyday work and support more complex processes across departments.
Across Norway, municipalities face a familiar challenge. Expectations for public services continue to grow, while resources remain limited. Employees spend considerable time searching for information, working across different systems and handling administrative tasks that leave less time for the people they serve.
Artificial intelligence offers a way to rethink some of this work, and Norwegian technology company Ayfie is emerging as an important partner for municipalities looking to put that potential into practice.
The company has seen growing interest in its AI platform, with 15 additional Norwegian municipalities joining over the past two months. More than 30 municipalities have now adopted the platform in 2026, and discussions are underway with another 25.
Behind these numbers is a broader development. Municipalities are beginning to explore how AI can become part of their daily operations, supporting employees with tasks that previously required navigating several systems and collecting information manually.
For many organizations, the first experience with AI has been through chatbots that answer questions or summarize documents. These tools can be useful, but they only begin to address the possibilities of the technology.
Ayfie's platform is designed to take AI further by connecting it directly to the information and systems municipalities already depend on. An employee preparing a case may need information from different departments, historical documents and specialized applications. Traditionally, gathering that information can involve several manual steps. With Ayfie, AI assistants can retrieve relevant information from approved sources, bring it together and help prepare material for review.
As municipalities develop these capabilities, assistants can evolve from answering individual questions to supporting larger parts of everyday workflows.This creates opportunities to reduce repetitive administrative work and give employees more time to focus on tasks that require professional judgment and human interaction.The potential is particularly interesting in municipal services, where even relatively small improvements in daily processes can make a meaningful difference when applied across an organization.
One of the challenges facing public sector organizations is finding ways to use AI without compromising the security and confidentiality of the information they manage.
Municipalities handle large amounts of sensitive data, particularly within health and social care, child welfare and public administration. Any technology introduced into these environments must operate within strict requirements for information security and access control. Ayfie has developed its platform with these requirements in mind, allowing AI to work with approved information sources while municipalities retain control over their data and how it is accessed.This makes it possible to explore applications that go beyond general knowledge assistants.
AI could, for example, help employees gather relevant information for a case, prepare documentation or coordinate individual steps in a process involving several systems.The technology supports the work without replacing the responsibility of municipal employees. People continue to review and approve outputs and remain accountable for decisions.
By making AI available within controlled environments, Ayfie is helping municipalities explore opportunities that would otherwise be difficult to pursue with general-purpose AI tools.
Collaboration could accelerate adoption
Another important aspect of Ayfie's municipal expansion is the role of inter-municipal IT collaborations.
Many Norwegian municipalities share similar administrative processes and digital challenges. At the same time, smaller municipalities often lack the resources to develop and maintain advanced technology solutions independently. More than half of the municipalities working with Ayfie are represented through shared IT collaborations, creating opportunities to develop solutions that can benefit several municipalities.
An assistant developed to support one municipal process could potentially be adapted and reused elsewhere. As more municipalities gain experience with the platform, successful approaches can become a starting point for further development. This could make advanced AI capabilities accessible to municipalities that would otherwise struggle to introduce them on their own.
Ayfie's platform is designed to support this kind of collaboration, allowing organizations to build assistants and workflows around their own information while benefiting from solutions developed across a wider municipal network.
The approach also creates opportunities to reduce the cost and complexity of adopting AI, particularly as municipalities begin extending its use to more departments and services.
Although many municipal AI initiatives are still in their early stages, the opportunities are becoming clearer as organizations gain practical experience.
Ayfie is already helping municipalities establish the technical foundation needed to connect AI with their existing information and business systems. As new use cases emerge, the same platform can support additional users, data sources and more advanced workflows. The company's architecture is also designed to reduce computing requirements and token consumption, an increasingly relevant consideration as organizations begin using AI more extensively.
For municipalities, this creates a practical path towards expanding AI beyond individual pilot projects. The longer-term possibilities could fundamentally change how residents interact with public services. Instead of navigating multiple websites, departments and digital forms, residents could eventually communicate with their municipality through a single conversational interface. Behind the scenes, AI could help connect information and workflows across different municipal systems, making services easier to access and administrative processes more efficient.
Such developments will take time, particularly in areas involving sensitive information and complex decisions. But the technology needed to begin exploring them is already becoming available.
An opportunity to rethink municipal work
The growing interest in Ayfie reflects a shift in how municipalities approach artificial intelligence.
Rather than viewing AI primarily as a tool for answering questions, they are beginning to consider how it could improve the underlying processes that shape everyday public services.
For Ayfie, the opportunity lies in making these possibilities practical. By connecting AI to the systems, information and workflows municipalities already use, the company is providing a foundation for more advanced applications without requiring organizations to replace their existing infrastructure.
“With Ayfie, municipalities get a secure platform for using advanced AI across systems and workflows, removing practical barriers to adoption, keeping employees in control, and enabling more cost-efficient deployment,” says Herman Sjøberg, CEO of Ayfie.
As more municipalities begin exploring what the technology can do, the focus is likely to shift from individual AI tools to how AI can improve the way public services operate. Ayfie's growing presence in the Norwegian municipal sector puts the company in a strong position to contribute to that development, with technology that could help turn the potential of AI into improvements in everyday municipal work.
